minicrew Refund Policy

Effective date: June 1, 2026

Version: 2.2

1. Refund Principles

The minicrew Docs and Download products are digital content products for which Content access and repository download rights are granted immediately upon payment. Pursuant to Article 17(2)(5) of the Korean Act on the Consumer Protection in Electronic Commerce (the "E-Commerce Act") — which restricts subscription withdrawal for digital content once provision has begun — the right of subscription withdrawal is extinguished at the moment payment is completed. Refunds for the Enterprise product are governed by the refund clauses of its individual agreement, which prevail.

We therefore apply the following principles:

Buyer's-remorse refunds: not available (digital content immediately provided).
Refunds for issues attributable to us: available (see Section 2 below).

2. Refund-Eligible Cases (Issues Attributable to Us)

We will issue a full or reasonable partial refund in the following cases:

No-access refund within 7 days: If you have never accessed the digital content, a full refund is available within 7 days of the purchase date upon request.
The license is not properly issued despite completed payment.
The core features actually provided materially differ from what was advertised or specified in these terms.
The Service fails to operate normally for 30 or more consecutive days for reasons not attributable to the Buyer.
We fully discontinue the business (a reasonable refund of residual value will be provided).
Any other case where applicable law requires a refund.
The 30-day post-purchase support included in the Download product is an ancillary service and is not factored into refund amount calculations.

3. Refund-Ineligible Cases

Refunds are not available in the following cases:

Buyer's-remorse cancellations — including "it didn't fit my use case" or "I no longer need it" (Article 17(2)(5) of the E-Commerce Act).
Loss of eligibility due to a breach of these terms or fraudulent use.
Leakage or unauthorized use of the License key or checkout email caused by Buyer negligence.
Voluntary data deletion requests (a data deletion request does not constitute a refund request).
Temporary impact from policy changes or outages at third-party dependencies (LLM API providers, hosting providers, etc.) that are outside our control.

4. How to Request a Refund

4-1. Channels

You can request a refund via the channels below. For identity verification, please send your request from the email address you used at checkout.

Email: support@survivor.dev (refund requests / general inquiries)

4-2. Required Information

Please include the following so we can process your request smoothly:

Buyer's name
Email address used at checkout (used to identify the Buyer)
Date and amount of payment
Reason for the refund
Refund destination details (reversal to the original payment method is the default)

5. Processing Time

We process refund requests within 7 business days of receipt.
Depending on your payment method, an additional 1–5 business days may be required for the funds to appear, per the policies of the payment processor and your card issuer.
We will notify you of the result by email.

6. Refund Method

Reversal to the original payment method is the default (refunds are issued to the same payment method used for the original transaction).
If reversal to the original payment method is technically not possible, we will transfer the refund to a bank account you designate. We will cover any transfer fees.

7. Dispute Resolution

If you disagree with the outcome of a refund decision, the following options are available:

Request a re-review through our customer support.
File for dispute mediation with the Korea Consumer Agency (Article 33 of the E-Commerce Act).
Bring an action before the competent court (jurisdiction: Suwon District Court, Seongnam Branch (수원지방법원 성남지원)).

Supplementary Provisions

This Policy takes effect on June 1, 2026. Any amendments will be posted on minicrew.dev at least 7 days before they take effect (or 30 days in advance if the change is materially adverse to Users). (Previous version V2.0 — May 20, 2026)

Note on Governing Law

The Service is provided by a Korean legal entity. This Policy and your use of the Service are governed by the laws of the Republic of Korea, including the statutes referenced above, regardless of where you access the Service from.